Frequent questions



E-Stock for Windows frequent questions

  • With what Operating System is compatible?

    The program works in the following versions of Microsoft Windows:

        
    • Windows 7 SP 1 and later
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    • Windows 8
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    • Windows 8.1
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    • Windows 10
  • What is the price of the License?

      See the Buy menu to see the details and options available.

  • What benefits do I have when buying a License?

    The purchase of the License allows you to use the program on as many computers as Licenses have purchased.

    Also for each License you will receive for one year:

    • technical support by email
    • update to new versions of the program
    • access to the Customer Area to consult the support and view the online documentation
  • Is the system multi-user?

    Yes. The program has an Administrator user, with which you can create the additional users you want.

      It has no limits on the number of users accessing the system, but you can use the system on as many computers (PC) as Licenses have acquired.

  • Is the system multi warehouse?

    Yes. You can create the wharehouses (deposits) you need, and in turn separate each deposit in locations to better organize the storage of the products.

  • I bought the license more than a year ago and I need technical support. How should I do it?

    If you need technical support or updates after the end of the year included with the purchase of the License, what you should do is buy a subscription to the maintenance service.

    In this way you will have the support service and updates for another year.

E-Stock Web frequent questions

  • How do I subscribe to E-Stock Web?

    To subscribe to E-Stock Web, you must register at www.controldestock.net

  • How long is the subscription?

    The subscription can be contracted monthly or annually, making the payment at the beginning of the period.

    The subscription is automatically renewed for the same period.

  • Can I cancel the subscription?

    Yes. If you need to cancel the subscription, you must do so before the end of the current period (either a monthly or annual period) so that you are not charged another equal period.

    The amount corresponding to the contracted period is not prorated. That is to say that if for example the cancellation is made on the 15th, In any case, you will pay for the entire month (not half) and you will have access to the service until the end of the month.

  • I would like to scale the package from 1 user to 3 users, is that possible?

    Yes. Contact us to explain the procedure according to the case.

    In the same way, it is possible to scale to another number of users, or to lower the number of users, as well as to go from a monthly subscription to an annual subscription.

  • How much time do I have to try E-Stock Web?

    You will have 30 to use the program for free. When the end of the 30-day period approaches, and if the system meets your requirements, you can make the purchase of the subscription within the Administration-> Plans and Subscription menu.

  • Is the system compatible with the use of Bar Codes?

    Yes. You can use Bar Code, as well as Product Code and Serial Number, entering them manually or through a reader.